In the Scottish technology sector Cygnus works to complement innovative development by translating expert knowledge into accessible information for you and your clients.

Many technology companies find themselves facing the hurdle of explaining their unique offering in a sales setting and focusing on the benefits to potential customers. Post sales, further work is required to provide comprehensive information about the product or service. Effective communication at every stage in the process is a vital component for building and maintaining a reliable customer base, and written communication can have a very significant role in the success of an overall strategy. In other words, a clear, easy-to-understand User Guide could be an important element in your marketing plan. Cygnus Extra is able to provide valuable technical author support services that can help SMEs in Scotland take their cutting edge products to market.

A comprehensive range of technical authoring services is available:

• User oriented guides and training materials
• On-line Help files (including HTML help) and on-line documents
• Marketing brochures, case studies, newsletters and reports
• Information and articles for websites
• Indexation and proof reading
• Technical documentation collated and edited
• Existing material revised

Working together, we can apply our technical author skills to turn your essential documentation into effective marketing collateral.