Applied Training

The following courses are available.

Commercial Skills

The life blood of any organisation is the ability to balance customer retention with developing new customers. The relationship with the customer is everything.

Selling skills - basics and advanced. Courses for either field based or telesales.
Negotiation skills - basics and advanced. Courses for Purchasing, Sales, H.R. Managers etc.
Train the trainer - structure, content, techniques.
Courses for On The Job, Field, or Session trainers.
Presentation skills - getting your message across.
Courses for selling or employee briefings.
Who sold you this, then? - After sales care.
How are your accounts department, receptionist,
delivery drivers, service engineers etc. perceived?
Good customer service is a passion - not an
instruction. Think ‘customer’, identify and deal with
service issues before they create a problem.
Finance for non-financial managers - basics and
advanced. Demystifying the statement of accounts
and the management accounts.

Management Skills

Management is about getting results through other people's efforts, not just your own. It is important to remember that management is not about what happens when you are there, but what happens when you are away.

Time management - effective self management. Get the most out of your eight hours by balancing 'action today' with thinking, planning and delegation.
Running productive meetings - at last! Understand and implement the components of best practice. Identify and avoid bad practices.
How managers make decisions - sourcing and analysing information, advising and informing others. Monitoring the results.
Setting and reviewing objectives - the 'SMAC' technique. It is not as difficult as some may think. The benefits to morale and productivity are tenfold.
Empowerment - encouraging others to take considered decisions. Learn how to rate the situation, the person and the organisation's culture.
Presenting the business in a positive manner -It is not what you say, but how you say it. Effective internal and external communication.
Preparing for the unwelcome.....Business Continuity Planning. How to identify the risks, devise procedures to minimise risk and cope.
Writing meaningful reports and letters - write what you mean, mean what you write. Think, Plan, Write, Review.
The manager as mentor - balance the 'insight goal' with the 'in charge role'.
First step on the management ladder - after the initial thrill of promotion, what next? Looks at the priorities and responsibilities of leadership.

People Skills

Recruitment and selection processes - ten steps of 'best practice'. What constitutes unfairness and discrimination. Benefit of assessment centres.
Interviewing skills - finding out what you want to know rather than what they want to tell you. The competency based technique has many applications.
Avoiding acrimonious appraisals - the five 'A' approach. Agree, Analyse, Allot, Action, Avoid.
Delivering employee satisfaction -See how the principles of good customer service can benefit employees too.
Information and consultation with employees -genuine consultation is underpinned by the belief employees have information to share that is of use.
I want a word with you....! - planning, preparing and conducting:
- Resolving Disputes Meetings.
- Sickness Absence And Return To Work Interviews.
- Disciplinary Investigations And Discipline nterviews.

[Back to Services]